Privacy policy

This Privacy Policy explains how this website (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, contact customer support, or otherwise use our products and services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the website.

1. INFORMATION WE COLLECT

We may collect personal information directly from you, automatically when you use the website, and from service providers or other third parties.

Information You Provide to Us

Depending on how you interact with the website, we may collect:

* Your name, email address, telephone number, billing address, and shipping address;
* Account login details and account preferences;
* Order details, transaction history, returns, refunds, and customer service records;
* Information contained in messages, reviews, inquiries, or other communications you send to us;
* Marketing and communication preferences; and
* Any other information you voluntarily provide.

Payment Information

When you place an order, payment information may be collected and processed by authorized third-party payment service providers.

We do not normally store complete payment card numbers or card security codes on our own systems. Payment processors may collect and process payment information in accordance with their own privacy policies and security requirements.

Information Collected Automatically

When you visit or use the website, we and our service providers may automatically collect certain technical and usage information, including:

* IP address;
* Browser type and version;
* Device type and operating system;
* Device identifiers;
* Referring and exit pages;
* Pages viewed and actions taken;
* Date, time, and duration of visits;
* General location information derived from your IP address; and
* Cookie, analytics, advertising, and similar technology data.

Information From Third Parties

We may receive information from third parties that assist us with payment processing, order fulfillment, shipping, fraud prevention, analytics, advertising, account login, and customer support.

If you choose to use a third-party account or service to interact with the website, we may receive information that you have authorized that third party to share with us.

2. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

* To create and manage customer accounts;
* To process and fulfill orders;
* To process payments, refunds, returns, and exchanges;
* To confirm orders and provide shipping or delivery updates;
* To communicate with you about purchases, inquiries, or support requests;
* To provide and improve our products, services, and website functionality;
* To personalize your shopping experience;
* To detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and misuse;
* To maintain business, accounting, tax, and transaction records;
* To send marketing communications where permitted by law or with your consent;
* To measure website performance and understand how visitors use the website;
* To enforce our policies, agreements, and legal rights; and
* To comply with applicable laws, regulations, court orders, and lawful governmental requests.

Where applicable law requires a legal basis for processing, we may process personal information based on performance of a contract, compliance with a legal obligation, our legitimate business interests, your consent, or another lawful basis.

3. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, web beacons, local storage, and similar technologies to:

* Keep the website functioning properly;
* Remember your preferences and shopping cart;
* Maintain account sessions;
* Understand website traffic and performance;
* Detect fraud and improve security; and
* Measure or personalize advertising where permitted.

You may be able to control cookies through your browser settings or through any cookie preference tool provided on the website. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, non-essential cookies will only be used after obtaining your consent.

4. HOW WE SHARE YOUR INFORMATION

We do not disclose personal information except as reasonably necessary to operate the website, provide services, complete transactions, comply with legal obligations, or protect legitimate rights and interests.

We may share personal information with:

Service Providers

We may share information with companies that provide services on our behalf, including:

* Payment processing;
* Website hosting and maintenance;
* Order processing and fulfillment;
* Warehousing, shipping, and delivery;
* Email and customer communications;
* Customer service;
* Analytics and website performance;
* Advertising and marketing;
* Information security and fraud prevention; and
* Professional, accounting, compliance, and legal services.

These service providers are authorized to process information only as necessary to provide their services, subject to their agreements with us and applicable law.

Business Transfers

If our business or assets are involved in a merger, acquisition, reorganization, financing, sale, insolvency, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

* Comply with applicable laws or legal processes;
* Respond to lawful requests from courts, regulators, law enforcement, or public authorities;
* Protect the rights, property, safety, and security of our customers, our business, or others;
* Investigate suspected fraud or illegal activity; or
* Enforce our agreements and policies.

With Your Consent

We may share personal information for another purpose when you have requested or consented to the disclosure.

5. INTERNATIONAL DATA TRANSFERS

Our website, operating entity, service providers, payment processors, fulfillment partners, and technology providers may be located in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed in a country other than the country where you live. Data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

* Provide the products and services you requested;
* Complete and document transactions;
* Maintain accounting, tax, and business records;
* Resolve disputes and customer service issues;
* Prevent fraud and abuse;
* Enforce our agreements; and
* Comply with legal and regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations. When information is no longer required, we may delete, anonymize, or securely dispose of it.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, storage system, or method of electronic transmission is completely secure. We therefore cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and informing us promptly if you believe your account has been accessed without authorization.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

* Request access to the personal information we hold about you;
* Request correction of inaccurate or incomplete information;
* Request deletion of your personal information;
* Request restriction of certain processing activities;
* Object to certain uses of your information;
* Withdraw consent where processing is based on consent;
* Request a portable copy of certain information;
* Opt out of certain marketing communications;
* Appeal a decision concerning a privacy request, where applicable; and
* Submit a complaint to an appropriate data protection authority.

These rights may be subject to legal limitations or exceptions. We may need to verify your identity before completing a request.

To submit a privacy request, contact us using the information provided in the “Contact Us” section below. We will respond within the time required by applicable law.

9. MARKETING COMMUNICATIONS

Where permitted, we may send you promotional emails or other marketing communications.

You may unsubscribe by using the unsubscribe instructions contained in the communication or by contacting us. Even if you opt out of marketing, we may still send non-promotional communications concerning your account, orders, transactions, security, or policy updates.

10. THIRD-PARTY WEBSITES AND SERVICES

The website may contain links to third-party websites, applications, payment services, or other external services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. CHILDREN’S PRIVACY

Our website and services are intended for a general audience and are not directed to children under the minimum legal age applicable in their location.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal and regulatory requirements.

The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

13. WEBSITE OPERATOR AND PAYMENT COLLECTION ENTITY

Bivora Global LLC, with its registered address at 958 N Lincoln St Apt 302 Denver CO 80203, is the legal entity that operates this website and is responsible for receiving and processing payments made through this website.

Payments may be technically processed by authorized third-party payment service providers on behalf of the operating and payment collection entity.