RETURN AND REFUND POLICY
We want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with this policy.
1. RETURN ELIGIBILITY
You may request a return within 14 days after receiving your order.
To qualify for a return, the product must be unused, unworn, unwashed, and returned in its original condition and packaging, including all tags, accessories, manuals, and included components.
Proof of purchase or a valid order number is required.
2. HOW TO REQUEST A RETURN
Before returning a product, please contact our customer support team using the email address listed at the end of this policy.
Please include your order number, the product you wish to return, and the reason for the return. Photographs or videos may be required if the product is damaged, defective, or incorrect.
If the return is approved, we will provide the correct return address and instructions.
Do not send products to the address shown on the original shipping label or to any address not provided by our customer support team. Unauthorized returns may not be received or processed.
3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days after delivery and provide clear photographs or videos showing the issue.
After reviewing your request, we may offer a replacement, partial refund, full refund, or another appropriate solution.
If the issue resulted from our error, we will cover reasonable return shipping costs where a return is required.
4. NON-RETURNABLE PRODUCTS
Unless otherwise required by law, the following products cannot be returned:
* Products that have been used, worn, washed, altered, assembled, or damaged after delivery;
* Products missing their original packaging, tags, accessories, or included components;
* Personalized, customized, or made-to-order products;
* Products marked as final sale or non-returnable;
* Gift cards and downloadable digital products;
* Perishable products; and
* Products that cannot be returned for health or hygiene reasons after being opened.
5. RETURN SHIPPING
For returns caused by a change of mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for return shipping costs.
For confirmed damaged, defective, or incorrect products, we will cover reasonable return shipping costs where a return is required.
Original shipping charges, customs duties, taxes, and other delivery-related fees are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.
We recommend using a trackable shipping service. We are not responsible for returns lost in transit or sent to an unauthorized address.
6. REFUNDS
Returned products will be inspected after they are received.
If the return is approved, the refund will be issued to the original payment method within 1–3 business days.
Your bank, card issuer, or payment provider may require additional time to credit the funds to your account.
Products that do not meet the return conditions may be rejected or subject to a reasonable deduction where permitted by law.
7. EXCHANGES
We do not normally offer direct exchanges.
If you would like a different product, size, or color, please return the eligible product for a refund and place a new order.
8. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact customer support as soon as possible.
We cannot guarantee that an order can be cancelled or changed after it has been processed, packed, or shipped.
9. REFUSED OR UNDELIVERABLE PACKAGES
If a package is refused, unclaimed, or undeliverable because the customer provided an incorrect or incomplete address, any resulting shipping, return, customs, or handling costs may be deducted from the refund where permitted by law.
10. CONSUMER RIGHTS
Nothing in this policy limits any mandatory rights or remedies available under applicable consumer protection laws.
If any part of this policy conflicts with a mandatory legal requirement in the customer’s location, the applicable legal requirement will prevail.
POLICY INFORMATION
Operating Entity: Bivora Global LLC
Customer Support Email: bivoraselect@outlook.com