We are committed to ensuring your satisfaction with every purchase. To facilitate a smooth return process, please review the following policy guidelines carefully.
Eligibility for Returns
To qualify for a return, items must meet specific conditions to ensure they can be restocked or processed appropriately. Please ensure that:
- The product is unused and remains in the exact same condition as when you received it.
- The item is retained in its original packaging, including all tags, accessories, and documentation.
Timeframe for Returns
You have 14 days from the date of receipt to initiate a return request. Requests submitted after this period may not be accepted. We recommend inspecting your order promptly upon delivery to ensure it meets your expectations.
How to Initiate a Return
To begin the return process, please send an email to unionaka@outlook.com. In your message, include your order number and the reason for the return. Please note: You must email us to obtain the correct return shipping address and further instructions. Do not ship items back without receiving these details, as packages sent to unauthorized addresses may not be processed.
Refund Processing
Once we receive your returned item and verify that it meets the eligibility criteria stated above, we will proceed with your refund. The refund will be issued within 1-3 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.
If you have any questions or require assistance regarding your return, please do not hesitate to contact our customer support team at bivoraselect@outlook.com