Return policy

We are committed to ensuring your satisfaction with every purchase. To maintain a transparent and efficient return process, please review the following policy guidelines carefully.

Eligibility for Returns

To qualify for a return, items must meet specific conditions to ensure they can be restocked or processed appropriately. Please ensure that:

• The product is unused and remains in the exact same condition as when you received it.
• The item is returned in its original packaging, including all tags, accessories, and documentation.

Return Timeframe

You have 14 days from the date of receipt to initiate a return request. Requests submitted after this period may not be accepted. We recommend inspecting your order promptly upon delivery to ensure any issues are addressed within this window.

How to Initiate a Return

Please note that we do not accept unsolicited returns sent directly to our warehouse without prior authorization. To begin the return process:

1. Send an email to bivoraselect@outlook.com with your order number and details regarding the item(s) you wish to return.
2. Our customer service team will review your request and provide you with the correct return address along with further instructions.

Please send an email to the contact address above to obtain the return address and further instructions.

Refund Processing

Once we receive your returned item and verify that it meets the eligibility criteria, we will proceed with your refund. Please allow 5 to 10 business days for the refund to be processed and reflected in your original payment method. The exact time it takes for the funds to appear in your account may vary depending on your bank or credit card provider.

If you have any questions or require assistance with your return, please do not hesitate to contact us at bivoraselect@outlook.com. We are here to help ensure a smooth and professional experience.